Part 3 of our series looks at the deployment phase of a new security system purchase. During demonstrations and proposal meetings, the technical ability of an integrator’s sales and engineering team are often uncovered. Additionally, organizations will consider evaluating the installation capabilities of the integrator. References should be requested for similar systems and designs.
Here are a few key considerations:
• Are references from similar vertical market applications or are they from unrelated markets?
• Are previous projects of a similar size and scope?
• Were previous projects completed according to the initial timeline?
• If delays were encountered, were they the result of integrator shortcomings or third party, unavoidable circumstances?
• Was the integrator able to overcome unforeseen challenges in a professional and technically competent manner?
• Is the integrator trained by the manufacturer to perform the installation of this specific system?
• Are the onsite installers manufacturer trained? Does the integration company possess the certification?
• Is the integrator financially sound and able to procure, stage, and install the system?
• Does the installation team have the required safety and OSHA certifications?
Inquire about a regularly scheduled maintenance program that will keep the system updated and functioning properly. Software and firmware updates will need to be performed on a scheduled basis. If this is an integrated system, maintenance will need to be coordinated across multiple manufacturers to ensure the system continues to perform as expected after updates are completed. Also, remember that the system will go through physical wear and tear. Physical inspections and cleanings will need to be performed regularly.
The three primary phases of a security system deployment are an outline to ensure a successful security solution is in place and meets the operational requirements of the entire organization.
Securitronics is uniquely positioned to support security solutions of all sizes. From banking to manufacturing, our team has the experience to ensure a successful deployment. Securitronics is solution-driven, and known for selecting the right technology and integrated security systems design for every vertical market. Solutions include video surveillance, access control, intercom, communications, and intrusion detection systems.
Contact our team today to get started on your security project: 800-795-3747
Review Deploying a New Security System 3-Part Series:
• Part 1: Expectations and Consultation
• Part 2: Demonstration
• Part 3: Deployment
Continuing with our three-part series, let’s look at how organizations move from the evaluation of vulnerability and expectations to the evaluation of proposed solutions.
Request that security integrators and/or security system manufacturer representatives perform their own site survey at your facility. Their site survey will allow them to determine which system to demonstrate and propose a system that can act as all or part of the comprehensive solution for your project.
Performing a site survey in advance will also save time when it comes to demonstrations and proposals. Sitting through an hour or two of a misdirected demonstration wastes everyone’s time. Demonstrations and proposals should be provided by integrators and manufacturers based on a clear understanding of end user expectations of system performance, budget, and other considerations.
Demonstrations can be simple or complex, and depend on the scope of the project and complexity of the system. Consider bringing a representative from each stakeholder department to ensure the system meets expectations and to ensure that new concerns are addressed by each department as they arise. Some demonstrations can be performed in a table-top office environment. In many cases, a proof of concept demonstration should be performed, particularly in the case of video surveillance. Camera imaging specifications and performance can vary widely between device models and brands. Also, consider performing the proof of concept in the most extreme conditions expected at your facility. Consider darkness, low light, fog, snow, and other environmental conditions when setting a date and time for the demonstration.
The ultimate demonstration is a pilot program. In a pilot, the customer can use the system over an extended period. This allows all stakeholders to interact with the system under all expected operational conditions.
Larger, more complex systems should consider professional engineering support. Specifications and documentation will serve as a formal package of documents from which manufacturers and integrators can develop a proposed solution. These specifications and other documents will also be required if the project must be placed for public or invited bid.
In some cases, a “design & build” proposal may be desired. This allows highly capable integrators to professionally engineer the solution, provide the required documentation, and install the system.
Contact a Solutionist @ Securitronics today. 800.795.3747