Frequently Asked Questions

My system has been installed, but now I have a problem with a component that is not functioning. What do I do?

Occasionally a system component may fail due to a variety of circumstances. If a component of your system fails or does not appear to be functioning correctly, call 1-800-795-3747 and provide us with the necessary information (your name, company, location, phone number, nature of the problem) and a service call will be opened. You will be contacted by a member of our service team who will schedule a time to be on-site to address your concerns.

I have a facility that is not in NYS, can Securitronics help with our security requirements?

Yes. Securitronics is a proud member of the PSA Network which gives us access to affiliate members across the United States. Securitronics can design and provide the systems required and installation may be provided by a local member of the PSA Network. For more information regarding PSA, visit www.psasecurity.com.